Cancellation &
Refund Policy
Fair, transparent, and customer-friendly refund guidelines.
Cancellation Policy
A 100% refund is applicable if the order is cancelled before packing and dispatch.
Refund Policy
Refunds are processed only after the returned product is received.
Refunds apply only if the product is damaged during transit or a wrong product has been sent.
Cash on Delivery (COD) orders are not eligible for refunds.
Refund Timeline
Request
1–3 days after delivery
Approval
1–3 business days
Processing
3–5 business days
Bank Delay
5–10 business days
Completed
Refund confirmed
At Mastrowin, we aim to process refunds quickly and transparently. Refunds are issued to the original payment method. If delays occur beyond the stated timeline, our support team will contact you.