1 . Are your products suitable for sensitive skin?
Yes! Our products, including Kalparich GM Soap and organic hair & skin care lines, are specially formulated to be gentle and safe for sensitive skin. However, we always recommend doing a patch test before full use.
2 . Do you offer products for children?
Absolutely! We carry a range of playful, gentle, and nourishing products designed specifically for kids who dream big and play hard—safe, fun, and dermatologically tested.
3 . Are your products cruelty-free and organic?
Many of our products are made with natural and organic ingredients, and we do not test on animals. Look for the “Organic Hair & Skin Care” label for certified options.
4 . How do I use Kalparich GM Soap for best results?
Use daily during your bath or shower. Lather gently on wet skin, rinse thoroughly, and pat dry. For optimal skin health, follow up with a moisturizer if needed.
5 . What is your return policy?
We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return unused items within 30 days for a full refund or exchange. Please contact support@mastrowin.com for assistance.
6 . Do you ship internationally?
Currently, we ship within India. We’re working on expanding our delivery network globally soon!
7 . How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number and link to monitor your package in real time.
8 . Do you offer discounts or promotions?
Yes! We regularly run exclusive discounts on soaps, body washes, and kids’ care products. Subscribe to our newsletter to be the first to know about deals and new launches.
9 . Are your body washes sulfate- and paraben-free?
Most of our body washes are formulated without harsh sulfates and parabens. Check individual product descriptions for full ingredient transparency.
10 . How can I contact customer support?
You can reach our friendly support team at support@mastrowin.com or through the “Contact Us” page on our website. We’re here to help Monday–Saturday, 9 AM–6 PM.
